Keynote Digital Publication Group provides independent publishing and marketing services for authors. We are not affiliated with, endorsed by, or sponsored by Amazon, Kindle Direct Publishing (KDP), or any third-party platform. All services are tailored based on each client’s unique vision and project requirements. Past work examples are shared for demonstration purposes only. Authors receive royalties directly from the respective publishing platforms.
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Refund Policy

At Keynote Digital Publication Group, we are committed to client satisfaction and transparent business practices. This Refund Policy outlines the conditions under which refund requests are reviewed and processed for our professional publishing preparation services.

Last Updated: March 2026

1. Refund Eligibility Overview

Refund requests must be submitted in writing and will be evaluated on a case-by-case basis. Each request is reviewed considering:

  • The agreed service scope outlined in your Service Agreement
  • The percentage of work completed at the time of request
  • Project milestones achieved
  • Materials already delivered and/or approved
  • Time elapsed since payment or project initiation

We strive to handle all refund requests fairly and promptly while respecting the work already invested in your project.

2. Before Work Commences

If a refund request is made before any project work has started:

  • A full refund may be issued, minus any applicable administrative or processing fees
  • Administrative fees, if applicable, will be disclosed at the time of payment
  • Refund requests received within 24 hours of payment are eligible for full refund (less any processing fees) provided no work has commenced

3. After Work Has Begun

If services have commenced at the time of refund request:

  • Refunds may be considered proportionate to the amount of work remaining
  • The determination of completed work percentage is made based on our project tracking and milestone achievement
  • Work already delivered, reviewed, or approved by the client is generally non-refundable
  • Custom creative services (design, formatting, editing) are considered completed upon delivery of drafts or concepts

4. Non-Refundable Services

The following are typically non-refundable once initiated or delivered:

Completed Services:
  • Completed editing passes (developmental, line, copyediting, proofreading)
  • Completed formatting work (print or digital files)
  • Completed cover design concepts and final files
  • Ghostwriting services for chapters or sections already written
  • Consultation sessions that have taken place
Third-Party Costs:
  • ISBN purchases and registration fees
  • Barcode generation costs
  • Domain registration or hosting fees (for website services)
  • Third-party software or tool purchases made on your behalf
  • Distribution or platform setup fees
Approved Work:
  • Any deliverables that have been reviewed and approved by you
  • Revisions beyond the agreed scope
  • Work completed after project cancellation notice

5. Project Termination by Client

  • You are responsible for payment for all work completed up to the termination date
  • Completed work will be delivered to you upon full payment for work done
  • Unused portions of prepaid services may be refunded on a prorated basis, minus any applicable fees

6. Project Termination by Keynote Digital

We reserve the right to terminate a project and issue a refund in the following circumstances:

  • If we determine we cannot complete the project to professional standards
  • If there is a breach of our Terms & Conditions by the client
  • If client-provided materials violate third-party rights or applicable law

In such cases, refunds will be issued for work not yet completed, minus any non-refundable third-party costs already incurred.

7. Quality Concerns and Revisions

7.1 Revision Process

Please contact us within 7 days of deliverable receipt. We will work with you to address concerns through the revision process as specified in your Service Agreement. Most quality concerns can be resolved through collaborative revisions.

7.2 Escalation

If revisions do not resolve your concerns, we will review the matter and may offer:

  • Additional revision rounds at no cost
  • Partial refund proportionate to the issue
  • Alternative solutions as appropriate to the situation
7.3 No Refund Basis

Refund eligibility is not based on subjective preferences, changes of mind, or dissatisfaction with outcomes outside our control (such as platform acceptance, sales performance, or reader reception).

8. No Guarantee of Results

Refund requests will not be approved based on:

  • Publishing outcomes or sales performance
  • Bestseller status or rankings
  • Platform acceptance or rejection
  • Review generation or reader reception
  • Marketing results or visibility metrics
  • Any other outcomes outside our direct control

Our services are delivered according to the defined project scope, not based on guarantees of commercial success.

9. Refund Request Process

9.1 How to Request

Submit refund requests in writing to our provided contact channels.

Your request must include:

  • Full name and project details
  • Date of payment and amount
  • Reason for refund request
  • Any supporting documentation
9.2 Review Timeline

We will acknowledge receipt within 3 business days and aim to provide a decision within 7-10 business days of receiving all required information.

9.3 Appeals

If your refund request is denied, you may submit an appeal within 14 days with additional information for consideration.

10. Refund Processing

If your refund is approved:

  • Refunds will be processed within 7-14 business days
  • Amounts will be credited back to the original payment method
  • You will receive confirmation once the refund is complete
  • International transactions may take additional time depending on financial institutions

11. Dispute Resolution

We encourage open communication to resolve any concerns before formal disputes arise. If a resolution cannot be reached, the dispute resolution provisions in our Terms & Conditions will apply.

12. Policy Modifications

We reserve the right to update or modify this Refund Policy at any time. Changes become effective upon posting to our website with an updated "Last Updated" date. Refund requests will be governed by the policy in effect at the time of your payment.

13. Contact Information

For refund inquiries or questions regarding this policy, please contact Keynote Digital Publication Group.

Disclaimer: https://kdpublicationgroup.com is operated by Keynote Digital Publication Group. We operate independently and are not affiliated with Amazon, Kindle Direct Publishing (KDP), IngramSpark, or any other platform; all trademarks belong to their respective owners. We respect intellectual property rights and review all formal copyright notices promptly. Keynote Digital Publication Group is a professional service provider, not a publisher or distributor. We prepare your manuscript for publication and provide files ready for upload. All printing, order fulfillment, and royalty payments are handled directly by the publishing platforms authors choose to use.